Omni-Channel Messaging
Omnichannel
Messaging
Manage all your digital channels messages in one place, directly from CallMax Clients.
All customer interactions
under one roof
Offer your customers more ways to get in touch. CallMax Phone System goes beyond voice & video with an omnichannel inbox for messaging channels like SMS and WhatsApp. You can now receive and process customer conversations, all in one single platform.
- Calls, Video, Live Chat, SMS, WhatsApp, and Facebook Messages.
- Help clients across multiple chat channels in one single interface.
- Remove the need to switch between apps.
- Keep a central record of all your chat conversations
- Have your team to chat with customers from anywhere using the CallMax client for mobile, desktop, and web.
Auto Team Assignment
Auto-route customer messages to a designated agent or a queue of agents for faster response.
Chats to Calls
Elevate chats to voice calls in one simple click to improve customer interaction.
Contact Matching
CRM and helpdesk integration for contact matching as messages come in.
Live Chat
CallMax Live Chat enhances your website’s conversion rates by enabling real-time communication with visitors via chat and calls. Make chat widget your own by custom styling, auto message response, and more to match your brand and handle omnichannel conversations in one place.
- Embeddable on any website or CMS platforms.
- Click to chat and call (audio & video).
- Optional pre-chat form to capture leads.
- Follow visitors’ browser language.
- Real-time preview of your chat box configuration.
WhatsApp and Facebook
Integration
- Handle WhatsApp and Facebook messages directly in CallMax.
- Facebook message tags for after 24-hour message sending.
- Route/transfer a chat to a queue or colleague to share the workload.
- Detailed channel stats & chat records for performance review.
- Unlimited WhatsApp accounts and Facebook channels.
SMS text messaging
Send and reply to your business SMS messages, right from CallMax Clients. Enable proactive SMS-based services for customer relationship building, appointment confirmation, promotions, reminders, and more.
- One-way and two-way SMS/MMS
- Message through biz number & keep personal number private
- Respond from anywhere via the web, desktop, or mobile
- Detailed message count stats & downloadable chat logs with a particular user or number
- Seamless and unlimited SMS trunk Integrations with template
Ideal for customer care, support, and sales
Contact Center
Add CallMax call center solution and multiple channels to your contact center services, enabling a seamless omnichannel experience.
Chat Support
Drive sell opportunities with real-time chat and two-way conversations. Increase agent efficiency by 2X with all customer inquiries in one place.
Mobile Notifications
Achieve as high as 98% open rate with text messaging for reminders, promotions offers, transactional updates, and more.
Contact us today to get more information
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