FAQs

General Questions

What is CallMax?

CallMax is TM Telcomm’s fully managed VoIP phone system that combines cloud-based PBX technology with business-class features and support.

How is CallMax different from traditional phone systems?

CallMax uses internet-based voice technology (VoIP), making it more flexible, scalable, and cost-effective than legacy landline systems.

Do I need new hardware to use CallMax?

Not necessarily. CallMax works with most VoIP-compatible desk phones and softphone apps. TM Telcomm can also provide pre-configured hardware if needed.( View supported hardware: https://callmax.tmtelcomm.com/supported-phone-brands-models/ ).

Is CallMax suitable for small businesses or only large enterprises?

CallMax is fully scalable—perfect for small businesses and multi-location enterprises alike.

Can I keep my current phone number?

Yes, in most cases you can port your existing business phone numbers to CallMax.

Features & Functionality

What features are included with CallMax?

Standard features include voicemail-to-email, call forwarding, auto attendant, call recording, call routing, mobile/PC softphone integration, and more.

Does CallMax support remote or hybrid workers?

Yes. Users can make and receive business calls from anywhere using mobile apps or softphones.

Can I manage extensions and users myself?

Yes. CallMax includes an easy-to-use web portal for admins to manage users, extensions, and call settings.

Does CallMax integrate with other software like Microsoft Teams or CRM platforms?

Integration options are available. Speak to a TM Telcomm rep to discuss your specific needs.

Can I set up custom greetings or call routing for departments?

Absolutely. CallMax supports fully customizable call flows, greetings, and ring groups.

Installation & Support

How long does setup take?

Installation typically takes a few business days, depending on the size and complexity of your setup.

Is on-site installation available?

Yes. TM Telcomm provides both remote and on-site installation services as needed.

What kind of support do I get with CallMax?

TM Telcomm offers concierge-level customer support—including setup, training, and ongoing technical assistance.

What happens if my internet goes down?

CallMax includes automatic call forwarding to mobile devices or backup lines, so your business stays reachable.

Is training provided for my team?

Yes, TM Telcomm offers user training during and after installation.

Billing & Plans

How is CallMax priced?

Pricing is based on the number of users and selected features. Contact us for a custom quote.

Are there long-term contracts?

Flexible terms are available, including annual agreements.

Are there any hidden fees?

No hidden fees. All costs are clearly outlined in your service agreement.

Can I add or remove users at any time?