General Features

General Features

Telephony Features

  • Call Forwarding
  • Call Monitoring (Listen/Whisper/Barge-in)
  • Call Parking
  • Call Pickup
  • Call Transfer (Attended/Blind)
  • Call Waiting
  • Call Flip/Switch
  • IVR (Multi-level/Multi-lingual/Time-based)
  • Queue
  • Ring Group
  • Paging & Intercom
  • Conference Rooms
  • CDR & Basic Reports
  • Dial by Name
  • AutoCLIP
  • Caller ID
  • CID-based & DID-based Call Routing
  • DID (Direct Inward Dialing)
  • DND (Do Not Disturb)
  • DOD (Direct Outward Dialing)
  • DNIS

Business Features

  • Call Recording
  • Call Allow/Block List
  • Call Disposition
  • BLF Support
  • Busy Camp-on
  • Business Hours & Holidays
  • Boss-Secretary
  • Custom Prompts
  • Distinctive Ringtone
  • Music on Hold
  • MOH Playlist & Streaming
  • T.38 Fax
  • TAPI Driver
  • Fax to Email
  • Voicemail
  • Group Voicemail
  • Google Cloud Voicemail Transcription
  • LDAP Server
  • PIN List
  • Speed Dial
  • Emergency Number
  • Emergency Notifications
  • SIP Forking
  • IP Phone Concurrent Registrations
  • CTI for Desk Phone Control
  • Function Keys
  • Hotkeys

Administration & Security

  • Web-based Management Portal
  • Graphical Dashboard
  • Auto Provisioning
  • Bulk Import & Export
  • Extension Group & Organization
  • User Role & Permission
  • Operation Logs
  • Event Logs
  • Event Notifications
  • Backup and Restore
  • Troubleshooting
  • Built-in SMTP Server
  • SNMP Support
  • APIs
  • Hot Standby
  • Security
    • SRTP & TLS Call Encryption
    • Auto & Static Defense
    • Global Anti-hacking IP Blocklist
    • Certificates
    • Password Policy Enforcement
    • Two-factor Authentication (2FA)
    • Allowed Country IP’s & Codes
    • Outbound Call Frequency Restriction

Unified Communications

  • CallMax Clients
    • CallMax Web Client
    • CallMax Mobile Client (iOS & Android)
    • CallMax Desktop Client (Windows & MacOS)
    • CallMax Google Chrome Extension
  • Operator Panel
    • Unlimited Users
    • Dispatch Active Calls
      (Redirect, Transfer, Hang up, Park, Monitor)
    • Monitor Call Status
      (Inbound, Outbound, Extension, Parked Calls, Ring Group, Queue)
    • Unified Presence
    • Control Extension Presence
  • Presence
  • Custom Presence description
  • Personal & Company Contacts
  • Audio Conferencing
  • Voicemail Transcription
  • Call Pop-up URL
  • Door Phone Video Preview

Team Chat

  • 1:1 or Group Chat with Colleagues
  • File & Image Sharing
  • Push Notification
  • Sync Across CallMax Clients

Remote Access Service

  • Custom PBX Domain Name (FQDN)
  • Remote & Secure PBX Web Portal Access
  • CallMax Clients Remote Connection
  • LDAP Server Remote Access

Remote SIP Service

  • Hassle-free Remote SIP Registration
  • No Port Portwarding & NAT Issues

Inbound Call Center

  • Advanced Skill-based Routing & Queue Callback
  • Switchboard-type Queue Panel
  • Real-time Wallboard
  • SLA Monitoring & Threshold Notifications
  • Insightful Call Center Reports

Outbound Call Center

  • Auto Dialers (Power, Progressive, Agentless)
  • DNC(Do Not Call) List
  • Campaign Settings & Management
  • Custom Call Disposition Tags
  • Performance-tracking Campaign Wallboard
  • Agent-based Campaign Call Inbox
  • Scheduled Callback

Omnichannel Messaging

  • Live Chat, SMS, WhatsApp, Facebook
  • Central Message Inbox
  • Bulk Messaging (WhatsApp & SMS)
  • Automatic Contacts Matching
  • Message to Queue
  • Chat Assignment & Transfer
  • Elevate Chats to Calls in One Click
  • Message Detailed Records
  • Trunk SMS API for ITSP

Call Note

  • Custom Call Disposition Tags
  • Custom Contextual Remarks
  • Advanced Filter & Quick Searching
  • Cross-client Synchronization

Phonebooks

  • PBX-native Contacts Management
  • Separate Permission Control Per Phonebook
  • CRM Contacts Synchronization

Call Accounting

  • Custom Rates Applied to Outbound Calls
  • Analysis Report on Telecom Expenses

Voicemail Announcement

  • Call Notification for Group Voicemails
  • Listen to Messages & Call Back Directly over the Phone
  • Never Miss an Urgent Message
  • Ideal to Support Emergency After-hour Services

CRM Integration

  • Supported CRMs: Zoho, Salesforce, Hubspot, Bitrix24, Odoo, Microsoft Dynamics 365.
  • Integrate Local CRMs via CRM Integration Template
  • Click to Call
  • Auto Call Popup
  • Call Journal & Analytics
  • Contact Sync & Quick Searching
  • Auto & Manual Contact Creation

Helpdesk Integration

  • Supported Helpdesks: Zendesk and Zoho Desk
  • Integrate Local Helpdesks via Custom Integration Template
  • Auto Call Popup
  • Contact Sync & Quick Searching
  • Ticket & Contact Creation
  • Call Journal & Analytics

Database Contacts Sync

  • Support Microsoft SQL, LDAP Integration
  • Real-time Caller Lookup: Caller ID to Caller Name
  • Contacts Synchronization to PBX
  • Auto-route Callers Based on Phonebook Matches

Text-to-Speech

  • Lifelike AI Voice Generator
  • Fully Customizable Text & Voice
  • One-click Speech Preview

AI Voice Transcription and Summary

  • Auto Voicemail-to-Text Transcription
  • Easy Text Viewing & Editing
  • Audio-Free Voicemail Reading
  • Text-to-Speech
  • Voicemail Transcription
  • Call Transcription
  • Call Summary

Microsoft 365 Integration

  • Microsoft Teams Integration
  • Outlook Integration
  • Microsoft Entra ID (Azure Active Directory)
  • User Sync & Single Sign-on (SSO)

Google SSO Integration

  • Google Workspace User Sync
  • Single Sign-on (SSO)
  • Auto Create Extensions
  • Easier Admin Experience

Hotel Management Module

  • Seamless, Lightweight Hotel Management
  • Intuitive Front Desk Operation Panel
  • Wake-up Call Management
  • Room and Housekeeping Status
  • Guest Stay History
  • Call Accounting and Service Billing
  • Hotel Settings

Call Flow Designer

  • Drag-and-Drop Call Flow Design
  • Rich Ready-to-Use Components
  • Text-to-Speech Prompt
  • Seamless 3rd-Party System Integrations

Windows Active Directory Integration

  • User, Organization Unit, Group Synchronization
  • Auto Extension Assignment for New User
  • Single Sign-on (SSO)
  • Faster and Easier Administration

Video Calls

  • Video Calls on Web Client
  • Video Calls on Desktop Client
  • Video Calls on Mobile Client

Video Conferencing

  • Bulk Email & Instant Link Invitation
  • HD Audio and Video
  • Screen Sharing
  • In-meeting Team Chat

CallMax Client SDK

  • Integrate voice calling to any application easily
    • Web/Browser SDK
    • Mobile & Pad SDKs: Android, iOS
    • Desktop SDKs: Windows, MacOS
  • Feature-rich voice experience
  • Rich, Programmable Code Samples and UI
  • Secure Authentication with Tokens
  • Faster and standarized development

Hotel PMS Integration

  • Room Status Synchronization
  • Wake-up Call Scheduling
  • Call Accounting & Minibar Charging
  • Guest Information and Room Move