Outbound Call Center

CallMax Phone System

Outbound Call Center Solution

Complete Features   |   Reliable   |   Easy to Manage

Drive sales and proactively support customers,
all in one platform

CallMax outbound call center is designed to supercharge your proactive outreach efforts with advanced dialing automation and easy campaign management. With a complete list of UC & C features, it drive your revenue growth through smarter, data-driven outbound strategies.

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Step up proactive outreach

Maximize campaign efficiency with 3-in1 auto dialers (Power, Progressive, and Agentless) to ensure every call counts.

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Empower your teams

Centralize call list, contact details, call dispositions, and callback schedules in one convenient campaign call inbox.

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Unlock actionable insights

Optimize operations with a campaign wallboard featuring key performance metrics, call logs, and more in one place.

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Improve security & compliance

Stay secure with GDPR/PCI compliance and automatic DNC list screening — operate with confidence from one reliable platform.

Speed Up Lead Generation with Automated Dialers

CallMax offers 3-in-1 auto dialer modes which reduce manual dialing efforts, allowing agents to focus on
conversions and enhance the overall customer engagement.

Progressive Dialer

Dials a call based on the agent’s availability, ensuring a 1:1 agent-to-call ratio.

Power Dialer

Dials multiple contacts per available agent based on the Dial Rate, eliminating the manual effort and improving outreach.

Agentless Dialer

Transfers connected contacts to the pre-configured destination such as IVR or voicemail for maximized efficiency.

Unified Agent Workspace to Streamline the Operations

Equip your outbound queue agents with a centralized, intuitive interface that simplifies workflows. The Call Inbox offers a dedicated workspace where agents can manage all their outbound calls, switch agent status, and perform call operations like answering, hanging up, and more — with just a few clicks.

  • Active & waiting outbound call list in one view
  • Handle calls with simple, fingertip controls
  • Complete view of customer details
  • Label calls and add follow-up remarks
  • Scheduled callback, no opportunity is missed

Adapt Sales Operations with Rich Campaign Insights

The Campaign Wallboard empowers managers with real-time visibility and actionable insights to optimize outbound operations. By delivering live performance metrics and detailed dialing logs at a glance, it ensures smarter decision-making and enhanced campaign success.

Easy Outbound Call Campaign Management

Maximizing outreach by running outbound call campaigns. Enable outbound queue managers to effortlessly create, schedule, and monitor outbound call.

  • Power Dialer
  • Progressive Dialer
  • Agentless Dialer
  • Dialing Hours
  • Dialing Logs
  • Dialing Contacts Importing
  • Custom Caller ID
  • Local Presence
  • Do Not Call (DNC) List

  • Call Attempt Control
  • Call Disposition Tags
  • Unified Campaign View
  • Outbound Queue Management
  • Intelligent Call Routing
  • Call Recording
  • Call Analytics & Reporting
  • CRM integrations
  • More in solution brochure

Contact us today to get more information

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